Return Policy

How much will shipping cost?
We want your focus to be on finding something you love, not on calculating fees. That’s why we offer complimentary standard delivery on all orders over $39.99. For those who prefer an even faster journey, we also provide complimentary shipping on orders exceeding $49.00. When your cart doesn’t quite reach those thresholds, the cost is straightforward and depends on the service you select. For smaller purchases, standard delivery is $6.99 USD for orders between $0.00 and $9.99, and $5.99 USD for orders between $10.00 and $29.99. If you’re looking for a speedier option, express shipping is available for a flat rate of $9.99 USD on any order of $0.00 and up. You can always choose between Standard Shipping and Free Shipping at checkout.

When will my order arrive?
Once you’ve placed your order, our team gets to work preparing it. We handle this with urgency, often processing orders within 1 day, though depending on the volume, this phase can take 3-7 Days. After your package leaves our hands, the transit time to your door depends on where you are and the method you chose. For addresses in the USA, standard and free shipping typically take 12-20 days, while express shipping takes 7-12 days. For other countries, the same timelines apply: 12-20 days for standard and free options, and 7-12 days for express. In some scenarios, you might see a delivery window of 2-7 days paired with a shipping window of 7-15 days, or a combined shipping estimate of 14~30 Days. It’s important to remember that these are estimates. Public holidays, the specific destination country, severe weather, and the practices of international couriers can all influence the final delivery date. However, even with these variables, the longest you should expect to wait will not exceed 30 days.

What if something goes wrong?
We stand behind every order from the moment it leaves our facility until it reaches you. We are fully responsible for the loss, damage, and delay of the package during transportation. If your shipment is taking longer than expected, arrives damaged, or goes missing, we are here to make it right. The only exception to this is if you, as the buyer, choose to arrange your own carrier. In that specific case, the responsibility for the transportation process shifts to you. For any other concern, big or small, you can contact us by email at any time to solve your problem. Reach out to us at support@Kmart.com and we’ll get things sorted out.

A note on our responsibility
Our commitment to you is clear: we take full accountability for your package during its journey with our selected carriers. The timelines we provide are our best estimates based on standard operations, and while factors like weather and unforeseen events can cause a small delay, we guarantee that the total wait time will not stretch beyond 30 days. We are dedicated to ensuring a smooth experience, and our support team is always ready to assist with any questions about your order’s progress.